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INFORMATION
YOU PROVIDE US
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For lensplanet.com to process your order,
we need information such as your name, email or contact
number, delivery address and payment details. Other information
will also be collected with your permission from time to
time. This will normally include preferences such as likes
or dislikes. Outside of information that you enter on the
web site, we may also receive and store certain types of
information when you interact with lensplanet.com, this
is provided through the use of Cookies.
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| WHAT
ARE COOKIES? |
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1.
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Cookies are alphanumeric identifiers
that are placed on your computer's hard drive through your
web browser. |
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2.
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Cookies enable
our systems to recognise your browser and welcome you back
to the Store. |
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3.
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By disabling cookies, you may
not be able to participate in some of the features offered
by lensplanet.com |
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4.
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Most Internet
browsers are pre-set to accept cookies. If you prefer not
to receive cookies, you can adjust your Internet browser
to disable or to warn you when cookies are used. As there
are many browsers in the marketplace, the easiest way to
change your settings is by searching for Cookies in your
Help/Contents and Index option on your browser. |
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5.
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We recommend that you leave your
Cookies enabled for the best shopping experience with us.
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6.
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Our cookies
don't send us back any information about your computer or
any other information on your hard drive. |
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| HOW
DO WE USE THIS INFORMATION |
| Information that you have provided
us will be used in three ways: |
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1.
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To enhance your shopping experience.
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2.
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To communicate
to you new products and services and also at times, the
opportunity to up take on special promotions or offers.
You have the option to opt-out of this communication by
replying to the communication with an unsubscribe message
or to change your preferences through My Account. |
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3.
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To generate a holistic but anonymous
view of the lensplanet.com customer base. This information
will allow us to analyse trends and demographics to help
lensplanet.com improve on the services provided. |
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4.
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It is important
to note that we only send periodical communications to people
who have "opted in" to receive it. We do not set
out to "spam" our members in any way and honour
their right to privacy. |
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| DISCLOSING
YOUR INFORMATION |
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1.
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Partners Third party
companies and individuals have been engaged to perform functions
on behalf of lensplanet.com. Functions such as fulfilling
and delivery of purchases, credit card payment authorisation,
trend analysis, marketing and promotions, but all information
will only be used to perform their appropriate functions
and not for other usage. |
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2.
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Authorities lensplanet.com
will pass on any information relating to suspected fraudulent
activity to appropriate authorities |
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3.
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Partner Stores With
organizations that we operate but do not own, your information
will be shared with that business. Please note, that we
only go into partnerships with stores who have the same
regard to Privacy as we do. |
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4.
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Industry Groups From
time to time we provide statistical information about sales,
trading patterns and navigation techniques to reputable
third parties. This may comprise data collected about you
and other users to form aggregate results. However, we will
not provide any direct personal information that identifies
you as our customer. |
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5.
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Verification of Members
We do use various details to verify information given to
us by our members. At times, we use: |
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6.
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Names on member accounts
to compare with information on credit cards |
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7.
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We use member phone
numbers and email addresses provided to us to communicate
with customers about payments |
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8.
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We use member addresses
to check against credit card billing addresses etc . |
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9.
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In cases where fraud
or other crime is suspected, we do communicate with Police,
Banks and other relevant authorities |
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10.
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Many of these checks
are done manually and communication is handled carefully
by a member of lensplanet.com's own Customer Experience
team. |
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| LOST
LOGIN AND PASSWORD DETAILS |
| All information is kept private.
Many members often forget details such as their passwords.
We do not distribute these via telephone. It will only be
emailed to the member at the email ID provided during registration.
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